Ideal for training the new-hire or as a refresher for existing staff, APCO’s PST1 course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work.

Training will include:

• Introduction to Your new Career
• Interpersonal Communications
• Telephone Communications Techniques: Call Processing
• Telephony, Traditional Technology
• Next Generation 9-1-1
• Telephony: TTY
• Telematics and Collision Notification Systems
• Computer-Aided Dispatch (CAD) and Related technologies
• Radio Communications Techniques
• Radio Technology
• Call Classifications
• NIMS Incident Command System
• Liability Issues
• Preparing for your New Career (stress management)

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